Frequently Asked Questions

Handling takes 1-2 business days and standard US delivery takes 3-7 business days after that. Tracking is emailed as soon as the carrier collects the parcel and can also be checked on Track Your Order.

Checkout currently accepts Cash on Delivery (COD), Pay with cards and more, Credit / Debit Card, Klarna, Afterpay and . The full detail is on the Payment Policy page.

Yes, within 30 days of delivery, provided it is unused and in its original packaging. Email [email protected] to start; we issue a return authorisation within 2 business days and refund within 5-7 business days of the item arriving back.

Some can. The engraved bowls and several of the pendants take a name or short text, and the listing says so where it applies. Personalised items are made to your wording, so they sit outside the standard return window unless they arrive faulty or engraved incorrectly.

Each kit contains air-dry clay, a frame or mount, and instructions. You press the print at home and leave it to cure — no oven, no firing. The listings state the frame size and whether the kit suits a small, medium or large paw.

Yes. Standard US shipping is a flat $5.95 whatever the size of the order, and it is free once the order reaches $42.

Email [email protected] or call +1 626-539-5526 during opening hours (Mon-Sat 10:00 AM-4:00 PM | Sun Closed). Order questions are answered within a business day.

Not at present. Checkout offers US addresses only, and we would rather say that plainly than take an order we cannot fulfil.

Yes — DPet & Gift at 225 Winston St, Unit 10, Los Angeles, CA 90013, United States, open Mon-Sat 10:00 AM-4:00 PM | Sun Closed. Online orders are packed from the same shelf.